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2009 Winners & FinalistsCongratulations to all the winners and finalists for The Card Awards 2009. The prestigious 2009 Awards attracted around 1300 people from across the payments and financial services world to recognise best practice in customer service, excellence and innovation across the industry. The winning entries are featured in the Winners Magazine which you can download. You can browse photos of the night by clicking here and download full size (uncropped) images from the photo gallery. Best New Credit Card Product of the Yearsponsored by Steria  Winner: Santander Cards Limited - Abbey Zero Finalists: American Express - American Express Platinum Cashback Credit Card Bhs and Barclaycard - Bhs Credit Card bmi and Bank of America - bmi American Express Credit Card Halifax Bank of Scotland Ireland - Halifax Pink Credit Card Santander Cards Limited - Abbey Credit Card Santander Cards Limited - Abbey Zero Best New Prepaid Card Product of the Yearsponsored by Marsh ConsumerConnexions  Winner: PayPal and The Royal Bank of Scotland - PayPal Top Up Card Finalists: Manchester City Football Club and Bank of America - Manchester City Prepaid PayPal and The Royal Bank of Scotland - PayPal Top Up Card RED88 and Newcastle Building Society - RED88 Sainsbury's - Sainsbury's Meal Ticket Thomas Cook and Raphaels Bank - Thomas Cook Cash Passport White Eagle and Newcastle Building Society - White Eagle Maestro® prepaid card Migrant Program (Highly Commended) Best Card Design of the Year Winner: Sainsbury's - Sainsbury's Meal Ticket Finalists: Halifax Bank of Scotland Ireland - Halifax Pink Credit Card Harrods and American Express - Harrods American Express Card (Highly Commended) Lloyds TSB - Lloyds TSB - Olympic Debit Cards Sainsbury's - Sainsbury's Meal Ticket Travelex and Raphaels Bank - Travelex Cash Passport United Airlines and Bank of America - United Airlines Best Credit Card Marketing Campaign of the Yearsponsored by LSG  Winner: Halifax Bank of Scotland Ireland - Halifax Pink Credit Card Finalists: British Airways and American Express - British Airways American Express Card Capital One Bank - Capital One Identity Theft Assistance Service Halifax Bank of Scotland Ireland - Halifax Pink Credit Card Sainsbury's Finance - Sainsbury's Credit Card 'Wake Up' Campaign Santander Cards Limited - Abbey Credit Card Virgin Money and Bank of America - Virgin Credit Card Integrated Campaign Best Prepaid Card Marketing Campaign of the Yearsponsored by Metavante Technologies  Winner: Tuxedo Money Solutions and Newcastle Building Society for Tuxedo MasterCard Prepaid Card and eccount Finalists: 3V Transaction Serivces and permanent tsb - 3V - Amazon Promotion IDT Financial Services Ltd - National Roll out of the Prime Card Manchester City Football Club and Bank of America - Manchester City Prepaid Tuxedo and Newcastle Building Society - Tuxedo MasterCard Prepaid Card and eccount White Eagle and Newcastle Building Society - White Eagle Maestro® prepaid card Migrant Program Best Card Benefits Programme of the Yearsponsored by ea Consulting Group  Winner: bmi and Bank of America - bmi Benefits Programme Finalists: bmi and Bank of America - BMI Benefits Programme Capital One Bank - Capital One Identity Theft Assistance Service Celtic Football Club and Bank of America - Celtic FC Card Benefits Programme Citi - The Egg Reward Scheme Harrods and American Express - Harrods American Express Card Benefits Programme Lloyds TSB - Lloyds TSB Airmiles Duo Benefits Best Card Cross-selling Programme of the Yearsponsored by Assurant Solutions  Winner: White Eagle and Newcastle Building Society - White Eagle Maestro® Prepaid Card Migrant Program Finalists: American Express - American Express Travel Insurance Barclaycard - 6 months free gadget insurance Lloyds TSB - Lloyds TSB - Travel Money Card Santander Cards Limited - Abbey PPI The Royal Bank of Scotland - RBS Commercial ID Theft Protection White Eagle and Newcastle Building Society - White Eagle Maestro® prepaid card Migrant Program Best Affinity or Co-branded Credit Card Programmesponsored by Domestic & General  Winner: Marks & Spencer and Marks & Spencer Money - Driving the M&S brand through card and retail Finalists: bmi and Bank of America - bmi Partnership easyJet and Citi - easyJet MasterCard Hilton and Barclaycard - Hilton HHonors Platinum Visa Card Marks & Spencer and Marks & Spencer Money - Driving the M&S brand through card and retail Thomas Cook and Thomas Cook Personal Finance - Thomas Cook Credit Card Virgin Money and Bank of America - Virgin Money Partnership Best Charity Credit Card Programmesponsored by AEGON Direct Marketing Services Europe  Winner: Woodland Trust and The Co-operative Bank - The Woodland Trust Credit Card Finalists: National Trust and Bank of America - National Trust Partnership WWF and Bank of America - WWF Partnership Woodland Trust and The Co-operative Bank - The Woodland Trust Credit Card Best Business Card Programme Winner: The Royal Bank of Scotland - RBS onecard Finalists: American Express - American Express Platinum Business Charge Card DSGi Business Plc and G-T-P Group Ltd - The PC World BusinessPlus Account Card Grass Roots Group - Grass Roots Group Pure Card – The prepaid payments solution for businesses The Royal Bank of Scotland - RBS Business Premium Card The Royal Bank of Scotland - RBS onecard Virgin Atlantic and Raphaels Bank - Virgin Atlantic Travelex Crew Card Best CRM Programmesponsored by WhiteConcierge  Winner: Bank of America - Football Digital CRM Finalists: Bank of America - Football Digital CRM Citi - Proactive Sales Management JJB Sports and LaSer UK - JJB MasterCard iDENTITY Segmentation Tool National Australia Group - Card Upgrade Benefits Maximisation Programme The Royal Bank of Scotland - RBS Business Card Strategy Virgin Money and Bank of America - Customer Re-engagement and Brand Advocacy Campaign Best CSR Programmesponsored by MasterCard  Winner: The Co-operative Bank - Customers Who Care: How the Co-Operative Bank & Friends of The Earth helped shape UK Climate Law Finalists: Cambridgeshire County Council and Raphaels Bank - g2g Card Capital One Bank - Capital One and Scope HSBC Merchant Services - Leicester Community Programme Newcastle Building Society - M-Cube's charitable commitment to The Aspinall Foundation The Co-operative Bank - Customers Who Care: How the Co-Operative Bank & Friends of The Earth helped shape UK Climate Law The Co-operative Bank - Think Credit Card Best Industry Innovation of the Yearsponsored by First Data  Winner: Barclaycard - Mobile Payments from Barclaycard Finalists: Barclaycard - Mobile Payments from Barclaycard Lloyds TSB Cardnet - ‘Solution’ Quantum Card Services - print@home Cinema ticket promotion The Royal Bank of Scotland - RBS Approval2Buy The Royal Bank of Scotland - Zenix Card Alliance The Royal Bank of Scotland - The Mobile Wallet Campus Trial Best Security or Anti-Fraud Developmentsponsored by Fair Isaac Corporation  Winner: HSBC Merchant Services - Merchant Staff Defalcation Monitoring Finalists: 3V Transaction Services and permanent tsb - 3V Vouchers - Safe & Secure HBOS - RSA Transaction Monitoring for Cards HSBC Merchant Services - Merchant Staff Defalcation Monitoring IDT Financial Services Ltd - How Prime Combats Fraud Using URU The Royal Bank of Scotland - RBS Approval2Buy The Royal Bank of Scotland - RiskGuardian - leading the fight against fraud Best Technology Initiative of the Yearsponsored by Ingenico  Winner: Manchester City Football Club and Bank of America - The Manchester City FC Stadium Card Finalists: Barclaycard - Mobile Payments from Barclaycard (Highly Commended) HSBC Merchant Services - Internet Protocol (IP) Connectivity Lloyds TSB Cardnet - ‘Solution' Manchester City Football Club and Bank of America - The Manchester City FC Stadium Card The Royal Bank of Scotland - RBS Approval2Buy The Royal Bank of Scotland - Tap & Go Payments for Taxis Best Achievement in Customer Servicesponsored by Cardif Pinnacle  Winner: John Lewis Partnership and HSBC - Outstanding customer experience delivered the Partnership way Finalists: American Express - American Express eServicing Barclaycard - Barclaycard Customer Retention John Lewis Partnership and HSBC - Outstanding customer experience delivered the Partnership way Lloyds TSB - New Business - Exceeding Customer Expectations Manchester City Football Club and Bank of America - The Manchester City FC Stadium Card The Royal Bank of Scotland - RBS Consultative Programme Execution Team Best Online Initiativesponsored by Citymain Administrators  Winner: Bank of America - MBNA Connect Finalists: 3V Transaction Services and permanent tsb - 3V Online Customer Service American Express - American Express Platinum Card Bank of America - MBNA Connect NatWest - NatWest Adapt (Highly Commended) Most Responsible Credit Card Lending Practicessponsored by Visa  Winner: Nationwide Building Society - 'Trust Us, Trust You' Finalists: Barclaycard Commercial - Barclaycard Commercial Nationwide Building Society - 'Trust Us, Trust You' SAV Credit Ltd - Pioneering responsible lending in underserved credit The Royal Bank of Scotland - RBS Corporate Controls Industry Personality of the Yearsponsored by American Express  Winner: Peter Ayliffe |
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